These are OCL's intentions for process and tools we intend to use to measure each process.
1. We want to meet users where they are and understand their need, and especially do no harm
Needs are met and not under or over served
(Measurement - Qualitative - validated by partner)
2. We want to spend more time engaging with our users
More time is spent engaging with users
(Measurement - Sessions held)
3. We want to spend more time researching and finding new users
More users engage with OCL outputs
(Measurement - Qualitative?)
